​Name: Emily Small

Job Title: Operations Manager

One thing you bring to your role:

A dazzling smile.

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What are the three key qualities that make a good operations manager? 

Being a good listener, being organised and being willing and ready to do a random task at any minute.

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What's your top tip for settling into a new role?

Listen and learn, don’t try to assert dominance straight away.

What’s something you like to do the old-fashioned way (and why)?

Churn my own butter.