Location Australian Capital Territory
Job type Contract
Salary AU$50 - AU$70 per hour
Specialisation ICT
Contact person Anthony Moore
Reference BBBH45999
Call Email Anthony

The Specified Personnel are required to undertake the following duties:

  1. Provide technical support to resolve level 1 incidents and service requests effectively, promptly and courteously;
  2. Utilise technical skills to support clients working in a Microsoft environment on Windows 7 and 10 using MS Office 2010/2016 suite;
  3. Utilise technical skills to support clients working with (but not limited to) desktop PCs, VDI sessions, printing services, telephony services, remote access, general hardware and general software requests;
  4. Record and update all Incidents and Service Requests in the ICT Service Management Tool and escalate where required;
  5. Actively manage individual work queue as well as assist in team queue management;
  1. 8. Develop documentation such as user knowledge base articles and technical knowledge base articles;
  2. 9. Provide a client focus in delivery of work priorities and assist other resources to complete projects and tasks effectively;
  3. 10. Liaise with a wide range of internal clients and vendors effectively, promptly and courteously and;
  4. 11. Draft relevant documentation to procure ICT hardware, software and services.



The role will require a Negative Vetting Level 1 (NV1) security clearance.
While an NV1 clearance is preferred, candidates with Baseline may be considered.
A current police check is required.

Estimated start date 3-05-2021
Location of work Australian Capital Territory
Length of contract 12 months
Security clearance Must have current baseline clearance

Essential criteria

  1. Experience in the support and integration of End User Computing ICT infrastructure, Windows Server infrastructure, Virtualisation Infrastructure, and both physical and virtual appliances;
  2. Experience with automating systems, tasks and processes to reduce the overall support burden for the ICT Team;
  3. Proven client service experience highly effective written and oral communication skills to enable you to communicate with influence to people at all levels;
  4. Ability to Develop documentation such as user knowledge base articles and technical knowledge base articles.

To apply online, please click on the appropriate link below and attach your resume as a word document. Alternatively, please contact Anthony Moore on 02 9492 7508 quoting the Job Title for this position. #LI-AM
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