The IT Service Management (ITSM) Advisor will take an active role in providing expert-level advice and development effort relating to Service Management Strategy, Governance and underlying IT Service Management Policy. The role assumes responsibility for

• Review and development of Service Management Strategy and ITSM Policy appropriate to agency level;
• Provision of advisor-level ITSM advice and assistance to leadership and project teams; and
• Developing professional streams to establish ITSM career pathways and mitigate skill gaps.

Demonstrates significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, promotes organisational collaboration, and accepts accountability in key areas:

• Sets the organisation's policy for the management of change in live services and test environments.
• Ensures effective control and treatment of risk.
• Leads the development of new and improved practices for change control.
• Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.
• Shapes and directs the organisation's incident management strategy: Establishes policies and standards for incident management aligned with organisational goals.
• Provides advice and product that achieves effective leadership during major incidents, coordinating cross-functional teams and external partners. Makes high-level decisions to minimise impact and ensure swift recovery.
• Leads the development of organisational capabilities for incident management. Promotes organisational collaboration and ensures that incident management processes are understood and adopted across the organisation.
• Collates information and creates reports and insights to support strategy management processes.
• Ensures all stakeholders are aware of the strategic management approach and timetables. Provides support and guidance to help stakeholders adhere to the approach.
• Develops and communicates plans to drive forward the strategy and related change planning.
• Contributes to the development of policies, standards and guidelines for strategy development and planning.
• Identify risks and opportunities and take account of these in planning, decision making and priority setting.
• Builds and sustain stakeholder engagement, including the ability to communicate with influence and negotiate effectively.
• Influences and motivates stakeholders and actively lead group activities.
• Takes the initiative to resolve issues by identifying and developing ideas through analysis of alternative courses of action and their implications.
• Prepare correspondence, briefs and reports as required including submissions and documents for higher delegate and committee consideration.
• Interprets and ensure compliance with legislative, policy and regulatory frameworks.

• SFIA CHMG Level 6 / EL2 equivalent or
• SFIA USUP Level 6; and
• SFIA ITSP Level 5 / EL2 Equivalent

• Work on interesting and prestigious projects vital to the ongoing defence of Australia.
• Flexible work environment; work the hours that suit you between 7am and 7pm.
• Low attrition rate: the great variety of projects and opportunities across different business areas ensure few workers leave ASD.
• Long contracts available.
• Fantastic growth opportunities available at any stage of your career.

• Kinexus has been supplying TSPV contractors to government panels since 2004 and have a strong relationship with them. We are one of just 9 suppliers Australia-wide.
• Our experience in managing contractors in defence/national security industries means we understand the requirements from the Commonwealth, insurances and clearances.
• DISP accredited; we can hold clearances and manage renewals.
• Dedicated account manager (me!) who is your dedicated POC and offer continuous contractor care.
• Rate negotiation guidance in line with the SFIA framework.
• Dedicated payroll assistant who facilitates your taxes and super.
• We proactively chase timesheet approvers to ensure you get paid on-time and error free.
• Regular visits to Canberra for coffee, lunches and quarterly drinks events.
• We can facilitate novated car leases, LAFHA or salary sacrifice.
• We'll keep you up to date with the most appropriate, interesting opportunities in your field.
• Community matters. Kinexus supports women in Defence through our female mentoring program and rewards referrers through our Referral Rewards scheme.
• Support for your health and wellness through counselling support (EAP) available for all contractors and their families.